Mobile / App
These terms set out the rules that apply when you open and use an xi555 account. Access to the platform and its features depends on your local law and the eligible regions we serve — please read through before you start.
By creating and using an account on this platform, you confirm that you have read and accepted these terms in full. These conditions cover every action tied to your account — from the moment you register, through every deposit via bKash, Nagad or Bank Transfer, and across every session in the lobby. They also apply to how we process your transaction records, how we handle account disputes, and how any account suspension or closure is managed. The terms apply regardless of whether you access the platform through a mobile browser or a desktop device. Where you fund your account via bKash or Nagad, the wallet transaction record on your mobile device forms part of the evidence trail we use to match deposits against account credits. Bank Transfer entries are matched using the reference code visible in your account history. We update these terms from time to time. When we do, the revised version is published at this address and takes effect for all accounts immediately. Continued use of your account after any update means you accept the new version. If you do not agree with a change, the correct step is to close your account before the revision date. Eligibility to use this platform depends on local law and the regions we currently serve.
Understanding exactly where this policy applies helps you know your position. Four areas define the boundary between what we govern directly and what sits outside our responsibility.
These terms fully govern how you open, operate and close an account. This includes login credentials, account verification steps, session behaviour on mobile and any account-level restriction we apply. All account access decisions are made under this policy.
Every deposit and withdrawal processed through bKash, Nagad, Rocket or Bank Transfer falls within this policy. The terms define how transaction records are matched, how disputes are raised, and what evidence we use when reviewing a payment query.
Game content available in the lobby — including titles from Bigtime Gaming, PG Soft, Pragmatic Play, CQ9, Microgaming and Habanero — is subject to the individual game providers' own rules, alongside these terms. We do not override provider-level game mechanics through this policy.
Mobile wallet providers such as bKash and Nagad operate under their own separate service agreements. We are not responsible for their platform behaviour, downtime or processing decisions. Our responsibility begins once a transaction is confirmed on our system.
This policy gives you specific, actionable routes — not just obligations. You can review your full transaction history at any time by opening the account history section after login; every bKash, Nagad, Rocket and Bank Transfer entry is listed there with a date, amount and reference. If any record looks incorrect, you can raise a correction request directly through the support route published on the site. Account details such as your registered mobile number or contact address can be updated by following the fields shown in your account settings. We may ask you to verify an update before it takes effect — the steps for that are shown in the same screen. If you believe an account restriction has been applied in error, you can submit a formal query using the support contact paths listed on this page. We aim to acknowledge every query and work through it using the transaction records and account data held on your profile.
Open the account history screen after login to see every transaction, including bKash and Nagad deposits, matched against the reference shown in your wallet.
Update your registered mobile number, email or contact address directly in account settings. Verification may be required before changes are saved.
If a transaction does not appear correctly or an account action seems wrong, submit a query through the support contact path. Include your transaction reference for a faster match.
If any part of these terms is unclear, reach out using the published support routes. We will respond using the information on file, not generic replies.
If you have a question about how these terms apply to your account, or want to raise a dispute about a transaction, use the contact paths we publish on the site. We handle policy queries using the account details and transaction records already held in your profile — so include your account reference when you write.
Open the live chat option from your account screen to raise a policy or transaction question in real time. Have your bKash or Nagad reference number ready if your query relates to a payment.
Send your terms-related query to the support email address listed on the contact page. Include your account ID and the relevant transaction reference so we can match your case correctly.
The Help section inside your account lists common policy questions, account steps and transaction guidance. Check there first — many terms queries are answered without needing to wait for a reply.
Security and data handling are written into the same framework as these terms. Here is what applies to your account.
We retain your account and transaction records for the period required under the applicable rules for your region. You can request a summary of your stored data through the support contact route. We do not sell account data to third parties.
The platform uses cookies to maintain your login session and to remember account preferences across mobile and desktop. You can review or adjust cookie settings through your browser. Disabling session cookies may affect account login behaviour.
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your permission, contact us immediately using the live chat or email route so we can review the session log and act on your account.
When these terms change, the update is published on this page. We recommend checking this page periodically, especially after a session gap. The date at the top of the published terms reflects when the current version took effect.
These are the questions we see most often about how these terms work in practice — covering account rights, transaction records and how to contact us.
Yes. Every transaction processed through your account — whether via bKash, Nagad, Rocket or Bank Transfer — falls under these terms. The rules on dispute handling, record-matching and account evidence all apply equally across every payment method we support.
The updated version is published here and takes effect immediately for all accounts. If you continue using your account after the revision date, that counts as acceptance. If you do not agree, close your account before the change takes effect.
Open the account history screen first to confirm it is not already listed. If it is missing, contact us via live chat or email with your bKash or Nagad transaction reference. We use the wallet reference to match and investigate the entry on our side.
Yes. Send a data request through the support email address listed on the contact page. Include your account ID. We will compile the records held on your profile and respond through the same channel, subject to the applicable rules for your eligible region.
Game content from studios including PG Soft, Pragmatic Play and others is available in the lobby subject to both their own provider rules and these terms. We do not override provider game mechanics, but account-level actions — session history, wallet credits — stay within this policy.
Access to the platform depends on your local law and the eligible regions we currently serve. These terms do not override local legal requirements. If you are unsure whether access is permitted in your area, check with your local legal advice before opening an account.