Mobile / App
xi555 collects only what it needs to run your account, process transactions through bKash, Nagad or Bank Transfer, and keep your records accurate. This policy explains what we collect, why we hold it, and what you can do about it — access and use depend on your local law and eligible regions.
When you create an account on xi555, we collect the details you submit during registration — your name, contact information and the payment method you choose to fund your account. If you use bKash, Nagad or Bank Transfer, we record the transaction reference tied to your account so your deposit and withdrawal history stays consistent across sessions. We do not store full wallet credentials; what we hold is the reference data your payment provider passes to us at the point of transaction. We also collect device and session data when you browse the site. This includes your browser type, the device model reported by your browser, and the pages you visit. We use this to keep the site working correctly on Android screens and other mobile devices common among our members in Bangladesh. Cookies are used for session management and to remember your login state. You can adjust cookie preferences through your browser settings, though disabling session cookies will affect how your account loads. We do not sell your personal data to third parties. Data is retained for as long as your account remains active and for the period required by applicable record-keeping obligations. Eligibility and applicable rules depend on your local law and the eligible regions for this service.
Not everything connected to your xi555 session falls under this policy. Some services sit with third-party providers who carry their own data terms. Understanding the boundary helps you know where to direct questions about your information.
Your login credentials, account profile and session history are covered by this policy. We hold these records and you can request a review or correction through the support route listed on the site.
Deposit and withdrawal references processed through bKash, Nagad or Bank Transfer are within scope. We keep these records tied to your account. Your payment provider also holds its own copy under its own privacy terms.
Game content delivered by studios such as Pragmatic Play, PG Soft or Habanero is served through their own systems. Their data practices govern that layer. We do not pass your personal data to studios for marketing purposes.
Links to external pages, payment provider portals and any third-party tools linked from the site operate under those parties' own policies. Once you leave xi555, this policy no longer applies to how your data is processed.
Your account data does not have to be a black box. There are concrete actions available to you under this policy, and we have tried to make each one reachable without unnecessary steps. You can request a copy of the personal information we hold on your account by contacting support through the route listed on the site — include your registered account details so the request can be matched to the right record. If something is wrong — a name misspelled, a contact address outdated — you can ask us to correct it. We will confirm whether the change has been made. Closing your account does not automatically erase all records; some transaction data is retained for the period required by applicable rules, and we will explain what that means for your specific records when you make the request. Any question about how your data is being used can be directed to our support channel — we aim to respond within the timeframe shown on the support page, and answers will reflect the actual status of your account rather than a generic response.
Contact support with your account details to request a summary of the personal information we hold. We will match the request to your registered profile and respond through the support channel.
If your name, contact number or any profile field is wrong, raise a correction request through the support route. We confirm when the update is applied so you are not left guessing.
Any question about what we collect, why we hold it or how long we keep it can be sent through the published support channel. We will answer against the actual state of your account, not a template.
You can ask us to close your account at any time. We will explain which records are removed immediately and which transaction data is kept for the period required under applicable record-keeping rules.
If you have a question about how your data is handled, a correction to request, or a concern about your account records, the routes below are the ones we publish. Use the channel that suits how you prefer to communicate — each one reaches the same team responsible for account and privacy matters.
Open the chat widget on the site to reach the support team directly. Use this route for account questions, data correction requests or anything tied to your transaction records.
Send your privacy or data request to the email address shown in the site's contact section. Include your registered account details so the team can locate your record without delay.
The account help section on the site covers common data and privacy questions. Check there first — if your question is not answered, escalate through live chat or email.
We approach your data the way a cashier handles your wallet — only what is needed, kept only as long as it serves a clear purpose, and not passed around without a reason. Here is how we handle each area.
Session cookies keep your account login active while you are on the site. Analytics cookies help us understand how pages load on mobile devices. You can manage both through your browser settings, though session cookies are required for the account area to function correctly.
Your account credentials are stored using standard security practices. We do not display your full password after registration. If you suspect unauthorised access, contact support immediately through the live chat route and the team will guide you through account recovery steps.
We keep your account data for as long as your account is active. Transaction references tied to bKash, Nagad or Bank Transfer deposits are retained for the period required under applicable record-keeping rules — we can confirm the specific timeframe when you contact us.
When this policy changes in a material way, we update the version shown on this page. Continuing to use your account after a change is posted means you have seen the updated terms. If you have questions about a change, contact support through the published route.
These are the questions we hear most often about data, account records and how this policy works in practice. If your question is not here, the support team can answer it directly.
We collect the name, contact details and payment method you provide during registration. If you fund your account through bKash, Nagad or Bank Transfer, we also record the transaction reference linked to your account. We do not store full wallet credentials.
Yes. Contact the support team through live chat or email with your registered account details. We will locate your record and provide a summary of the personal information we hold. The response comes through the same support channel you used to ask.
Transaction references for bKash, Nagad and Bank Transfer are kept for as long as your account is active and for any additional period required by applicable record-keeping rules. Contact support and we will confirm the specific retention period for your account.
No. Game content from studios such as Pragmatic Play, PG Soft and Habanero is served through their own systems for game delivery only. We do not pass your personal account data to studios for marketing purposes or any other use outside the game session.
Some data is removed when you close your account. Transaction records may be retained for the period required under applicable rules. When you make a closure request through support, we will explain exactly what is removed immediately and what is kept and for how long.
Raise a correction request through live chat or the support email shown on the site. Include your registered information and the specific field you need updated. We confirm when the change has been applied so you have a clear record of the update.